M&F Technology Development

1. Introduction

This Privacy Policy explains how M&F Technology Development (“M&F Technology Development”, “we”, “us” or “our”) collects, uses, discloses and protects information in connection with our platforms, products and services that support the creation and operation of engineering software solutions (collectively, the “Services”).

2. Scope and Roles

This Privacy Policy applies when you access or use our Services, visit our websites, or otherwise interact with us. Depending on the context, we may act as an independent controller of personal data or as a processor on behalf of our business customers. When we process data on behalf of a customer, the customer’s privacy policy and data protection practices govern their use of that data.

3. Information We Collect

We may collect and process the following categories of information:

Personal information, such as names, contact details, identifiers, role or job title and authentication data.
Account and organization information, such as company name, billing details, subscription details and administrative contacts.
Financial information, related to payments, invoicing and transactions performed on or through our platforms.
Usage and analytics data, including log files, device and browser information, IP addresses, timestamps, interaction events, feature usage, performance metrics and diagnostic data.
Content and configuration data, such as projects, models, workflows, settings and other data you or your organization upload, configure or generate using the Services.
Support and communications data, such as requests, feedback, surveys and other communications you send to us.

4. How We Use Information

We use the information we collect for purposes including:

Providing, operating and maintaining the Services.
Configuring and managing accounts, subscriptions and licensing.
Processing payments, invoices and related financial operations.
Monitoring, securing and improving the stability and performance of the Services.
Developing new features, products and capabilities for engineering software.
Providing technical support and responding to requests and inquiries.
Generating aggregated, de-identified analytics and insights to improve our offerings.
Complying with legal, regulatory and contractual obligations.

5. Legal Bases (where applicable)

Where data protection laws require a legal basis for processing, we rely on one or more of the following bases:

Performance of a contract with you or the organization you represent.
Compliance with legal obligations.
Our legitimate interests in providing, securing and improving the Services.
Your consent, where we request and you provide it for specific processing activities.

6. How We Share Information

We may share information with:

Service providers and vendors that host, maintain and support our infrastructure and Services.
Payment processors, professional advisors and other third parties that assist us in operating our business.
Affiliated entities involved in delivering or improving the Services.
Authorities, regulators or other parties when we believe disclosure is necessary to comply with law or protect rights, safety or property.

We do not sell your personal information, financial information or usage analytics data to third parties for their own marketing or independent commercial purposes.

7. International Transfers

The information we process may be stored and processed in countries other than the country where it was originally collected. Where required, we implement appropriate safeguards to protect personal information in connection with such transfers, including contractual protections and technical and organizational measures.

8. Data Retention

We retain information for as long as necessary to fulfill the purposes described in this Privacy Policy, to comply with our legal obligations, to resolve disputes and to enforce our agreements. Retention periods may vary depending on the type of data, the context of processing and applicable legal requirements.

9. Your Rights

Depending on your location and applicable law, you may have rights in relation to your personal information, which may include the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete personal information.
Request deletion of your personal information, subject to legal limitations.
Object to or request restriction of certain processing activities.
Request the portability of your personal information.
Withdraw consent where processing is based on your consent.

When we process personal information on behalf of a business customer, you may need to direct your request to that customer, in accordance with their policies.

10. Security

We implement technical and organizational measures designed to protect information against unauthorized access, disclosure, alteration or destruction. However, no system or transmission is completely secure, and we cannot guarantee absolute security of information transmitted to or stored in connection with the Services.

11. Cookies and Similar Technologies

We may use cookies and similar technologies to operate the Services, remember preferences, analyze usage and improve our offerings. You can manage cookie preferences through your browser settings and, where applicable, through in-product controls or consent tools. Disabling certain cookies may affect the availability or functionality of parts of the Services.

12. Children's Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child contrary to applicable law, we will take steps to delete it.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the Services or applicable laws. When we make material changes, we will provide notice in accordance with applicable legal requirements. Your continued use of the Services after the effective date of an updated Privacy Policy means that you acknowledge and accept the changes.

14. Contact

If you have questions about this Privacy Policy or how we process information in connection with our Services, you can contact us at:

Email: contact@mftechnologydevelopment.com